FAQ
About Saha
What is special about 'Saha'?
We are not here just to sell. We are here to create a change in the way we offer the best to our children. We are also here to build a community.
We strive to help parents of young children understand certain nuances of child development from psychological, neurological, and spiritual contexts through our well-researched content, and we help them implement those theories by providing them with the right tools in the form of toys, clothing, and other essential items.
Why should you buy from us?
We have started with an objective to become the one-stop solution for parents, grandparents, caregivers, and educators who want to approach parenting with purpose and intention. We intend to create a community that can bring about a 'change' that is focused on keeping childhoods real, simple, and magical - the way it is supposed to be.
Orders
How can I track my order/ When will I receive my order?
You will receive updates from our delivery partner regarding the exact date of receipt. Typically standard delivery will take anytime between 3-15 days based on your location of delivery while express delivery will take anytime between 2-6 days.
How do I know that my order is confirmed?
You will receive a mail immediately after placing an order. If you don't please reach out to us at info@discoversaha.com.
Can I modify or cancel my order after placing it?
If you wish to modify or cancel an order, please reach out to us via email at care@saha.in or by calling +91 7767802839 within 24 hours of placing the order or before it is shipped. Regrettably, we are unable to process your request if it is made after the initial 24-hour period.
Do you have Cash-On-Delivery facility?
Yes. We do have Cash-on-delivery facility.
What are the different ways I can order your products?
You can place your order on www.discoversaha.com, as of now. We are working on listing on other online market places.
Do I have to bear the shipping cost? How much is the shipping cost?
Standard shipping is FREE on all items, irrespective of weight and delivery location. Express delivery will cost you extra, the details of which you will get to see on the Check Out page.
Payments
What payment methods do you accept?
We accept online payment as well as Cash-on- Delivery.
What happens if my money is debited, but the order is not confirmed?
Please reach out to us at info@discoversaha.com
Returns
Within how many days of receipt of an order can I return an item? What if I do not like the product and want to return it?
Please check our Refund Policy for details.
Products
Why are our toys ideal for young children?
Our toys are designed based on the educational philosophies of Waldorf Education System and Montessori Education System and therefore optimal development through just the right amount of stimulation. They are carefully hand-crafted keeping in account factors like age-appropriateness, safety, and sustainability.
How are our clothes special?
Our clothes are designed and created, keeping in mind, the aspect of simplicity, minimal embellishment, and maximum comfort. Contrary to the popular trend of dressing our children in loud and heavily embellished clothes, we strive to provide you with clothes that protect the simplicity and purity of childhood. And, our clothes are timeless and super elegant!