Doll Making Workshop @ Pune

Wooden Toys:

• Gently wipe with cloth to get rid of the dust.
• For deeper cleaning you may use mildly wet towel.

Cloth Doll :

• Handwash with mild detergent.

Clothes :

• Handwash or machine wash on gentle setting.
• Use mild OBA free detergents.
• Do not dry clean.
• Do not chlorine bleach.
• Dry in shade or low tumble drying
• Low Iron if required

Country of Origin : India

Customer care email : info@discoversaha.com

Customer care Whatsapp: +917767802839

Saha Exchange and Return Policy

We, at Saha, take great care in delivering our products to our customers. We offer returns/exchanges of our products under the following conditions:

(a) An item from our packaging is missing or damaged, in case of which both return and exchange can be facilitated

(b) The product does not match the item in the Order Confirmation, in case of which both return and exchange can be facilitated.

(c) In case of a size issue for clothing, we will be happy to exchange but not return or refund.

We request our customers to review and verify the product details before placing the final order for a hassle-free experience.

For processing a return/ refund/ exchange, please keep the packaging intact with all the labels, tags and brochures.

Please refer to the Missing/Damaged/Product Mismatch Policy below for further steps.

Missing/ Damaged/ Product Mismatch Policy

In case, an item is missing or damaged or does not match the Order Confirmation, the claim will be investigated. 

Based on the investigation, we shall either reject or accept the claim. You will be intimated of the outcome of our investigation via email.

On acceptance, a reverse pick-up will be arranged from your shipping address free of cost.

**Transit Damage Clause under progress

Exchange and Return Process

The following steps must be followed and taken into account while applying for a return/ refund/exchange.

1. Please raise the claim within 48 hours of receipt of the item by sending an email to info@discoversaha.com with your Order No. and your preference between exchange or refund.
2. Please share photographs of the item in the claim for faster redress.
3. Please preserve the product in its original packaging for proper care and protection.
4. Items must be in their original condition, with their labels and tags intact.
5. Items must not be washed, used, stained, or damaged by the customer in any way before raising a claim request.
6. Items returned, after being verified at our facility, will be processed for an exchange or refund, depending on the requirement of the customer and availability of items.
7. 10-15 days are, typically, required to complete a return/ exchange request.

Refund Policy

1. A Gift Card or refund to original payment account is issued for the full amount against all returns after the necessary due diligence.
2. There are no reverse shipping fees levied on any return requests for the first-time exchange or return of an item bought by not using a gift card.
3. A non-refundable shipping fee of Rs.199 will be charged for any subsequent exchange requests for a particular order(maximum two exchanges allowed per order in total) or orders placed using a gift card.
4. Gift card is valid for a 1-year-period from the date of issue.
5. Shipping fees and gift services (if any) are non-refundable.

Sale or Discounted Policy

1. Discounted products, eligible for return/exchange, can be exchanged (not returned) only under the above conditions at a chargeable return shipping fee of Rs 199 (clothing exchange applicable only if the requested size is in stock).
2. We cannot accept returns on any sale merchandise.
3. Applies to discounted or on-sale products, or bought through an offer or promotional code.

Cancellation Policy

1. We accept cancellations through a claim put on our email info@discoversaha.com against full refunds or store credit, as per your preference, within 12 hours of placing your order.
2. We are unable to accept any cancellation requests after 12 hours.
3. Refunds are closed within 5-7 working days from the date of request.

Disclaimer: Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year).

Shipping Policy

• We typically ship our orders within 24 - 48 hours of receipt.
•  The expected delivery dates will vary between (3-15 days) depending upon the distance from our shipping facility. We shall keep you updated through Whatsapp.
• Standard Delivery takes anywhere between 3 and12 days, while Express Delivery takes anywhere between 2 and 6 days.

Non-Delivery due to unavailability of a recipient/ incorrect address

• Our delivery partner will make three attempts to deliver your item to the mentioned address.
• In the event of non-delivery, the item will have to be returned to our shipping facility and the partial amount subtracting the cost for return shipping will be refunded in the form of a 'Saha Gift Card' that can be used for shopping in future with us. It is to be noted that our Gift Cards come with a validity of 1 year.
• If the item is found damaged in any way due to the wear and tear of multiple delivery attempts, the customer will be notified via email and a further deduction will be applicable on the refund amount credited to the Gift Card.

It is to be noted that our working days are Monday through Friday, excluding Public Holidays.